By cryptoadmin 
Lyft is partnering with Anthropic to carry the startup's AI tech to its platform. "Anthropic, recognized for its human-centric method to AI, will work with Lyft to construct sensible, protected, and empathetic AI-powered merchandise that put riders and drivers first," the 2 stated in a joint press launch.
Should you're a frequent Lyft rider, you possibly can see the early outcomes of that collaboration if you undergo the corporate's buyer care AI assistant, which options integration with Anthrophic's Claude chatbot. In accordance with Lyft, the device is already serving to to resolve hundreds of driver points every single day, and has lowered common decision occasions by 87 p.c. The corporate plans to make it obtainable to riders quickly.
Shifting ahead, Lyft plans to combine Anthropic's tech throughout its enterprise. As a part of the partnership, Lyft will get early entry to the startup’s merchandise and fashions, and can in flip help Anthropic with testing these capabilities. Lyft says this may permit it to combine Anthropic's AI fashions in a manner that aligns with the wants of its drivers and prospects. Final however not least, Anthropic will present coaching and schooling to Lyft’s software program engineers.
"Lyft is utilizing Claude to each reimagine the way forward for ridesharing, and on the similar time ship tangible advantages to their neighborhood at the moment," stated Michael Gerstenhaber, vice chairman of product administration at Anthropic. "This method, mixed with their deep collaboration with our staff of consultants, creates a blueprint for a way corporations can efficiently carry AI into their enterprise."
Lyft isn’t any stranger to working with different corporations, significantly when it entails AI expertise. On the finish of final 12 months, it partnered with three corporations within the autonomous car house — Mobileye, Could Mobility and Nexar. Lyft plans to start out introducing their applied sciences into its community beginning this 12 months.
This text initially appeared on Engadget at https://www.engadget.com/ai/lyft-uses-anthropics-claude-chatbot-to-handle-user-complaints-140026067.html?src=rss