Meta is reportedly engaged on a problem with a software program replace that bricked some Quest 2, Quest 3 and Quest 3S headsets, the corporate introduced. The corporate initially upset clients by not solely releasing a defective replace, however then telling consumers affected that they wouldn't handle the issue as a result of the headsets had been out of guarantee, as The Verge reported.
Now, Meta seems to be making good on the problem, saying it's engaged on a repair "for all customers" and stated buyer help has "new instructions on learn how to help customers." Some consumers stated on Reddit that they acquired an electronic mail affirmation that the corporate would offer out-of-warranty service for its mistake.
"We've found a software program replace concern that brought on some Quest 2/3/3S headsets to be unresponsive and unable to begin up accurately" Meta wrote in its assist middle. "We’re actively engaged on resolving the problem for all customers, however most often, you at the moment are in a position to make use of your gadget usually. In case you have a tool that’s nonetheless unresponsive, we're right here to assist. In case you have a Quest 3S, click on the button under for subsequent steps. Quest 2 or 3 customers, please attain out to us to get help."
The issue date again to December sixth, when Meta stated software program updates had been effecting Quest 3S gadgets on the time. The replace contains options like a digital desktop, sooner hand monitoring, simpler pairing with Home windows 11 PCs and extra.
This text initially appeared on Engadget at https://www.engadget.com/ar-vr/meta-is-working-on-a-fix-for-a-software-update-that-bricked-quest-headsets-140025378.html?src=rss
